Handheld X-Ray Repair Service

XRD Dental Equipment is the U.S. Authorized Service Center for Digimed (South Korea), and that authorization covers the complete portable line: Minix S, Minix V, Diox, Prox, Hybrid 70, Biox, and xray2go. For a U.S. practice running a Digimed unit, this is the difference between domestic service with genuine manufacturer parts and the alternative — shipping a unit overseas or trusting an unauthorized workshop with a radiation-emitting device.

Repair and maintenance for the Digimed line runs through our standard mail-in workflow: full diagnostic on arrival, a free written estimate, repair with genuine parts after your approval, and return shipping. Whether the unit arrives with a power issue, a charging or battery problem, an exposure fault, an error condition on the display, or damage from a drop, the diagnostic identifies the root cause before anything is quoted.

The Digimed portable line — serviced in the U.S. at XRD's Clermont, FL facility.

XRD provides authorized repair and diagnostic service for Digital Doc XTG handheld X-ray generators. XTG owners follow the same process as every other repair: submit a request, receive an RMA number and shipping instructions, and send the unit to Clermont. The diagnostic is free, the estimate is written, and no work begins without your approval.

Practices sometimes discover us after being told an XTG would have to go back through channels with a long, uncertain queue. Authorized service at a dedicated U.S. bench exists precisely so that a working practice doesn't have to park a capable generator in a drawer while it waits.

The XRD 70 is our own portable X-ray, and it gets full in-house repair and calibration — the deepest service level on our bench, from diagnostics through parts to final calibration against original specifications. XRD 70 units under warranty ship with a prepaid label, and XRD Care Club members receive a loaner unit during service so the practice keeps imaging while their unit is repaired.

A handheld X-ray is not a laptop. It is an FDA-regulated radiation-emitting medical device, and after a repair it needs to perform exactly to its original specifications — exposure output, timing, and shielding integrity included. Authorized service means three concrete things:

• Genuine manufacturer parts. No generic substitutes on the high-voltage side, the battery system, or anywhere else. The unit that comes back is built from the same components it left the factory with.
• Manufacturer-backed knowledge. An authorized center works with the manufacturer's documentation and standards rather than reverse-engineering someone else's design on your equipment.
• Restoration to original specification. Repair ends with the unit verified against its original operating parameters — not just "powering on again."

Our facility in Clermont, Florida is FDA-registered, and the same certified-technician bench handles every unit we accept — there is no second-tier queue.

Whichever named brand arrives, the workflow on the bench is the same, and it starts with diagnosis rather than assumption:

• Intake and inspection. The unit is logged against its RMA, inspected for transit or impact damage, and checked against the problem description you submitted.
• Full diagnostic. The technician reproduces the fault and traces it to a root cause — battery system, exposure circuit, control electronics, display, or generator — instead of replacing parts until the symptom disappears.
• Written estimate. You receive the findings and the cost in writing, free and with no obligation. Nothing proceeds without your approval.
• Repair with genuine parts. Approved repairs use genuine manufacturer components, which is what the service-center authorization exists to guarantee.
• Verification and return. The unit is verified against its original operating specifications before it ships back — typically within a few business days of completion.

A few practical tips when you ship: use the original case if you still have it, or generous padding in a rigid box if you don't; include the RMA number exactly as instructed in your confirmation email; and if the unit took a drop, say so on the request form — it points the diagnostic in the right direction from the first minute.

The process is the same whichever of the named brands you own:

1. Submit the service request form on the Repair & Service page.
2. Receive your RMA number and shipping instructions by email.
3. Ship via UPS or FedEx from anywhere in the U.S.
4. Approve the free written estimate after diagnosis.
5. Receive your repaired, calibrated unit back — most repairs are completed in days, not weeks.

For a fuller walkthrough of the process, cost logic, and turnaround expectations, see Portable Dental X-Ray Repair: How It Works, Cost & Turnaround. If you're looking for a repair shop close to your practice, our guide to X-ray machine repair near me explains why mail-in service to a specialist bench usually beats the closest generalist.

Which Digimed handheld X-ray models does XRD repair?

As the U.S. Authorized Service Center for Digimed (South Korea), XRD services the complete Digimed portable X-ray line: Minix S, Minix V, Diox, Prox, Hybrid 70, Biox, and xray2go.

Beyond the Digimed line, what else is on the bench?

Yes. XRD provides authorized repair and diagnostic service for Digital Doc XTG handheld X-ray generators at its Clermont, FL facility.

What does "Authorized Service Center" mean in practice?

It means Digimed owners in the U.S. can have their units serviced domestically, with genuine manufacturer parts, by a facility the manufacturer authorizes — instead of shipping equipment overseas or relying on unauthorized workshops.

How do I send my handheld X-ray in for repair?

Submit a service request on the Repair & Service page. You'll receive an RMA number and shipping instructions by email, then ship via UPS or FedEx from anywhere in the U.S. The diagnostic estimate is free with no obligation.

My handheld X-ray isn't one of the brands listed. Can you still help?

Our repair program covers a specific, named set of equipment: the XRD 70, the full Digimed portable line, and Digital Doc XTG generators. If your unit is something else, email info@xrddental.com and we'll tell you honestly whether we can help or point you in the right direction.